Thank you for choosing Ark Media Agency. We provide strategic marketing, advertising management, and lead generation services that require time, labor, expertise, and upfront execution. Because of the nature of our services, all sales are final unless otherwise stated in writing.
Please review this policy carefully before purchasing our services.
No Refund Policy
All Sales Are Final
Ark Media Agency does not offer refunds for any services rendered, including but not limited to:
- Facebook Ads Management
- Google Ads Management
- Lead Generation Campaigns
- Marketing Strategy & Consulting
- CRM Setup, Automations, or Workflows
- Creative, Copywriting, or Funnel Builds
Reason for No Refunds
Our services are:
Work begins immediately after onboarding, including strategy development, ad setup, creative production, and campaign execution. As a result, refunds are not feasible once services commence.
Performance & Guarantees
If a written performance guarantee is included in your service agreement, such as a lead minimum or delivery timeline, the sole remedy is continued service, not a refund.
Example
If a lead minimum is not met within the agreed timeframe, Ark Media Agency may continue working at no additional management cost until the terms are fulfilled, as outlined in the signed agreement.
Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without first contacting Ark Media Agency may result in:
- Immediate suspension of services
- Termination of the agreement
- Collection efforts or legal action where applicable
We strongly encourage clients to contact us directly so we can address concerns professionally and promptly.
Cancellations
Clients may cancel future services in accordance with the cancellation terms outlined in their signed agreement.
Cancellation does not entitle the client to a refund for:
- Past services
- Current billing periods
- Setup fees or onboarding costs
Customer Support
If you have questions, concerns, or need clarification regarding this policy, please contact us:
[email protected]We are committed to transparent communication and will make reasonable efforts to address any service-related concerns.
Policy Updates
Ark Media Agency reserves the right to update or modify this Refund Policy at any time. Changes will become effective immediately upon posting on our website.
Continued use of our services constitutes acceptance of the revised policy.